Freeing A Jammed Disposer:

Each In-Sink-Erator disposer is shipped with a self-service wrench. The wrench is silver colored, and shaped like a little crank, about four inches long. If you can not find the service wrench, you can use a standard 1/4 inch Allen wrench.

Make certain that the disposer's switch is in the off position.

If the sink is full of water, wait for it to drain, or bail the water out using a bucket or pot.

Insert the wrench into the hole at the bottom of the disposer. The hole is located under the sink, at bottom of the disposer, dead center, facing the floor. Use the wrench like a crank.

 Work the wrench back and forth in both directions. If the wrench will not turn easily, it is OK to use some force. The wrench is designed to bend before any damage is done to the disposer.

Continue working with the wrench until it turns freely in complete circles in both directions.

Check the overload protector. The overload protector is located under the sink, on the bottom of the disposer, facing the floor. It is a small square red button.  If the overload protector has tripped, you will see the red button dropped down about a quarter of an inch (5mm). Gently press the red button. If it does not stay up, wait ten minutes and try again.

Check inside the disposer's grinding chamber. Look down into the disposer using a flashlight. Do not place your hand into the disposer. Pay special attention to the area around the outer edge of the disposer's shredding disk where you see the little teeth. If you see anything in the disposer, remove it using tongs or pliers.  

Turn on the water, then the disposer. The disposer should now run. If it jams again, use the wrench again. You may need to repeat the process several times.

If the disposer continues to jam, you may need service. If the problem with your disposer is due to defects in materials or workmanship, In-Sink-Erator will pay to have an authorized service center service the disposer in your home at no charge to you. If the disposer is jammed on a non-food, foreign object, you will be responsible for the cost of service.

Resetting The Overload Protector:

Your In-Sink-Erator disposer is equipped with a device called an overload protector. This device will turn the disposer off automatically if there is something wrong. If the disposer is jammed, if it is run for a very long period of time, or if there is something wrong with the disposer, it will shut down automatically.

Make sure that the disposer's switch is in the off position.

The overload protector is located under the sink, on the bottom of the disposer, facing the floor. It is a red square button. If the overload protector has tripped, you will see the red button dropped down about a quarter of an inch (5mm). Gently press the red button. If it does not stay up, wait ten minutes and try again.

If the red button still will not stay in, or the disposer requires repeatedly resetting the overload protector, the disposer may require service. If the disposer is covered by warranty and the problem is due to a defect in materials or workmanship, In-Sink-Erator will pay to have an authorized service center service the disposer in your home at no charge to you.

Clogged Drain Lines:

Make certain that the disposer's power switch is in the off position.

Use a plunger or plumber's helper to free the clog.

If you have multiple sinks, place a stopper in the non-disposer sinks. Place a pot full of water over the stoppers, and fill the non-disposer sink with four inches (10cm) of water.

Fill the disposer sink with four inches (10cm) of water. Place the plunger over the disposer opening and press down slowly and gently. Then, pull the plunger upwards quickly using your strength. Repeat this pulling action several times.

When the clog is dislodged, run the water and the disposer for a minute or two.

If the plunger does not dislodge the clog, you may need to disconnect the disposer's plumbing to clear the line. A plumber like DAY or NIGHT Plumbing may be needed for particularly difficult clogs.

Your warranty does not cover clogged drain lines, and you will be responsible